Accessible travel

We recommend pre-booking accessible travel assistance no matter where you’re travelling from or to. However, if you’re travelling between any of the stations below or have a connecting journey, you must book before you travel.

Stations where you must pre-book

• Disneyland® Paris (Marne-la-Vallée)
• Lyon Part-Dieu
• Avignon TGV
• Marseille Saint Charles
• Amsterdam Centraal
• Rotterdam Centraal
• The French Alps (Moûtiers, Aime-la-Plagne, Bourg-Saint-Maurice)

• Book your tickets
• Email us using this contact form at least 48 hours before departure and click the Accessible Travel buttons. If we need more information we will call you directly. Or call us on +44 (0)3432 186 186 (select your language, then option 4).
• Tell us about your needs and ask us any questions
• We’ll confirm your accessible travel booking

If you need to catch a connecting train in the UK, you’ll need to book accessible travel assistance at nationalrail.co.uk/disabled_passengers.

When departing from the UK, you can ask for assistance on the day of your journey. However, please note that we will have to prioritise those who’ve pre-booked assistance.

At stations with Eurostar Assist you can turn up on the day without booking. You’ll need to arrive at the meeting point 75 minutes before your train departs and we’ll help you from there. Keep in mind, there might be a short wait and we may have to exchange your ticket.

If you’re travelling to a station without Eurostar Assist, we won’t be able to organise accessible travel assistance on the day. So, you should book accessible travel assistance before you travel.

Stations where you can turn up on the day

• St Pancras International
• Paris Gare du Nord
• Brussels-Midi/Zuid
• Lille Europe

• St Pancras International
• Paris Gare du Nord
• Brussels-Midi/Zuid

If you’re travelling between two of these stations, we’d recommend pre-booking but you don’t have to. You can turn up on the day and we’ll do our best to help.

• Disneyland® Paris (Marne-la-Vallée)
• Lille Europe
• Lyon Part-Dieu
• Avignon TGV
• Marseille Saint Charles
• Amsterdam Centraal
• Rotterdam Centraal
• The French Alps (Moûtiers, Aime-la-Plagne, Bourg-Saint-Maurice)

If you’re travelling to or from any of these stations, you must pre-book accessible travel assistance.

On the continent

If you’re travelling on to another destination in Europe, you need to pre-book accessible travel assistance. At your connecting station, we’ll take you to the handover point and, from there, you’ll be guided by the local accessible travel team.

In the UK

For onward journeys from St Pancras International, you need to organise accessible travel assistance directly with National Rail at nationalrail.co.uk/disabled_passengers.

As well as taking you to and from the train, our Eurostar Assist team can help with your bags. Just make sure they weigh no more than 15kg.

Stations

Eurostar Assist is available at:

• St Pancras International
• Paris Gare du Nord
• Brussels-Midi/Zuid

Your journey

You need to arrive at the Eurostar Assist meeting point 75 minutes before your train departs. The Eurostar Assist meeting point is always by the Eurostar ticket gates.

From there, we’ll take you through security and passport control to the departure lounge, where you can take a seat in our priority seating area.

When your train’s ready for boarding, we’ll take you to your coach. When your train arrives at your destination, we’ll meet you at the coach doors and guide you all the way through to Arrivals.

The local accessible travel assistance service you get depends on which country you’re travelling from.

France and Belgium

The local team will take you to and from the train and help with one bag (up to 15kg). You can also request a wheelchair if you need one. Unfortunately, they don’t offer accessible travel assistance for single parents travelling with children.

• Disneyland® Paris (Marne-la-Vallée)
• Lille Europe
• Lyon Part-Dieu
• Avignon TGV
• Marseille Saint Charles
• The French Alps (Moûtiers, Aime-la-Plagne, Bourg-Saint-Maurice)

The Netherlands

The local team will take you to and from the train, but they won’t help with your bags.

• Amsterdam Centraal
• Rotterdam Centraal

Local accessible travel assistance meeting points

Each station is a little different. So, when you get there, follow the signs to find the meeting point or ask the station team to show you where it is.

On the continent

If you’re travelling on to another destination on the Continent, we’ll take you to the handover point where the local accessible travel team will meet you.

In the UK

For onward journeys in the UK, you need to organise accessible travel assistance yourself at nationalrail.co.uk/disabled_passengers.

Whether you’ve booked a wheelchair space or you’re going to fold and store your wheelchair while you travel, you can get accessible travel assistance.

Eurostar wheelchair spaces

If you’re unable to walk 200m without help, you’ll need to travel in your wheelchair in one of the four spaces on board. Both spaces are close to accessible toilets and there’ll be a ramp for you to get on to the train.

Eurostar seats for wheelchair users

If you can walk 200m and get on and off the train without help, you can travel in a seat and store your foldable wheelchair on the luggage racks. We can’t guarantee that there’ll be a ramp to and from the train but you’re welcome to use it if we’ve got one in place.

Travellers who use a mobility scooter

If you want to travel with your mobility scooter, you have to book a wheelchair space. If you want help getting to and from the train, you can book accessible travel assistance.

Mobility scooters

• You can only travel with a battery-powered scooter – scooters that use combustible fuel aren’t allowed on board
• Your scooter must fit in a wheelchair space – 70cm x 120cm

Travellers who use an assistance dog

Guide and assistance dogs can travel on some Eurostar routes (subject to approval). Your guide or assistance dog must have a ticket for their journey.

Find out more information

We have special ticket options for your companion or carer. Email us using this contact form and we can go over these with you and organise accessible travel assistance, if you need it. Please click the Accessible Travel buttons to ensure your query gets to the right person. If we need more information we will call you directly. Otherwise, call us on +44 (0)3432 186 186 (select your language, then option 4).

Let us know if you or someone you’re travelling with has autism and we’ll guide you through the station to the train and to Arrivals at your destination. If you’d prefer to travel when there are fewer people in our stations and on board, we recommend travelling at one of these times:

• Monday-Thursday after 2pm
• Sunday before 2pm

It’s also particularly busy on bank holidays, during school holidays and special events. We recommend travelling outside of these dates.

Travellers with reduced mobility

You’ll be helped to the train and Arrivals, but you’ll need to be able to board and leave the train by yourself.

Deaf or hearing-impaired travellers

Book accessible travel assistance and you’ll be guided through the station to the train, then from the train to Arrivals.

Travellers with a mental health condition or a learning disability

If you have a mental health condition or learning disability, we can help you through the station at both ends of your journey.

Blind or visually impaired travellers

Organise accessible travel assistance and we’ll be waiting to guide you through the station to the train and from the train to Arrivals.

Elderly travellers

Our Eurostar Assist team can help you through the station and to your coach, then through to Arrivals at your destination.

Pregnant or travelling solo with children under 4

If you think you need an extra pair of hands, we’ll be happy to help. One of our team will be able to support you through the whole departure process, from going through the ticket gates to passing security and stepping on board.

We’ll also be able to help you once your train arrives in its destination. If you only need assistance for part of the departure process, make sure you let our teams know so they can help you accordingly.

Please note that some of our local providers in France and Belgium can only offer assistance to pregnant women, but aren’t able to do so for adults travelling alone with children.

Stations with Eurostar Assist

If you need help with your bags at a station with Eurostar Assist, make sure they weigh no more than 15kg each. This is because our Eurostar Assist teams can’t help with bags that weigh more than 15kg.

Eurostar luggage allowance

• Adult ticket-holders: two bags (up to 85cm long) and one piece of hand luggage
• Child ticket-holders: one bag (up to 85cm long) and one piece of hand luggage

Stations with local accessible travel assistance

If you’re travelling from or to a station without Eurostar Assist, luggage assistance is decided by the local team. In France and Belgium, they’ll help with one bag (up to 15kg). In the Netherlands, they won’t help with any of your bags.

More about Eurostar luggage

If you're travelling in one of our wheelchair spaces - in coaches 3, 9, 10 or 14 - there'll be a ramp for you to get on and off the train. If you use a wheelchair but you're not travelling in a space, we can't guarantee that there'll be a ramp. However, if there's one in place, you can use it to get on board and then walk through the train to your seat.

If you have special medical needs, talk to your doctor before travelling. Although we’ll do our best to get everyone on board, Eurostar might not be the best way for you to travel.

Our train managers make regular announcements to share important information during your journey. The same information will be displayed on digital screens in your coach.

If you have any questions, you can speak to the train manager at the Eurostar Café, our bar buffet, or ask our onboard team. They’re always on hand, but they can’t help with medicines, mealtimes or toilet trips.

To find out more about onboard safety, pick up a safety leaflet at the end of your coach.

For more information about accessible travel assistance and Eurostar Assist, download our accessible travel assistance guide. The guide is also available in large print, audio and braille – you can get a copy in any of these formats by:

• Emailing us using this contact form and clicking the Accessible Travel buttons. If we need more information we will call you directly.
• Requesting one via any of our social media channels
• Calling us on +44 (0)3432 186 186 (select your language, then option 4)
• Visiting one of our ticket offices

To find out more about accessibility at Eurostar, download our Making Rail Accessible policy.